Terms, Conditions & Cancellation Policy
TERMS & CONDITIONS FOR THE HOTELS WITHIN THE MANDALA HOSPITALITY GROUP
By booking directly with Mandala Hospitality Group and/or their hotel websites you are agreeing to the following terms and conditions.
The Hotel reserves the right to refuse service and cancel any reservation that does not meet the following terms and conditions
You must be at least 18 years old to make a reservation. To stay at a Mandala Hotel, a person under 18 must be accompanied by an adult. A valid credit card and photo ID will be required on arrival.
If a valid credit card is not presented a cash bond of up to $200 is required.
Bookings may be cancelled up to 2.00pm (local time) 1 day prior to arrival with no penalty.
After that time the first night tariff will be charged to the credit card on file.
One night will be charged for persons who do not check-in on the date of their booking (no-shows)
*Please Note: This Cancellation Policy does NOT apply to Special Discounted or Promotional Rates – refer to the Cancellation Policy on your confirmation email that will be specific to your booking.
CANCELLATIONS FOR DISCOUNTED AND PROMOTIONAL RATES
For example: Advanced Purchases Rates, multiple night stays and “Stay 2 and Save” Advance purchase and other specials will be charged at time of booking.
Advance purchase and other specials are non-refundable or transferable to another date.
CHECK-IN AND CHECK-OUT
Check-in time is 2.00 pm.
Check-out time is 10.00 am.
Changes to check-in or check-out times can be arranged in advance directly with the hotel, changes are subject to availability and may incur a fee.
A valid credit card and photo ID will be required on arrival.
If a valid credit card is not presented a cash bond of up to $200 is required
Payment by third party credit cards (Charge Back) may be arranged in advance by contacting the hotel directly.
RATES AND CHARGES
Full payment for your stay will be charged within 24 hours of arrival unless stated otherwise.
Visa, MasterCard, American Express all incur a surcharge of 1.3% for each transaction. All prices are quoted in Australian dollars, per room, per night and includes GST.
Mandala Hospitality considers children to be from 4 and 16 years. 0-4 Years can stay at no additional charge if they are in their own cot. Using existing bedding and Portable cots are an additional charge and are subject to availability. Portable cots only be used in certain room types.
Some of our rooms have sofa bed available. Please speak to our team for more information.
Roll-away beds are available at an additional charge and are subject to availability. Roll-away beds can only be used in certain room types.
All guests will be liable for any loss or damage to their accommodation room and its contents, fair wear and tear accepted.
All guests agree to pay the rate quoted for the entire stay and any additional charges that are billed to the room before, during or after the stay; including but not limited to mini-bar, room service and food and beverage outlets.
All hotels in Australia are non-smoking. Any guest smoking in their room may be asked to leave the hotel and will incur a charge of $400 for having the room off-line for cleaning and deodorising.
Guests’ rights are protected under the Civil Laws (Wrongs) Act 2002 CLICK HERE
BEST RATE GUARANTEED
Mandala Hospitality guarantee all guests will get the Best Available Rate when they book directly with the hotels either by phone, email or on the hotel’s own web sites. The Best Rate Guarantee does not apply to unpublished rates or advance purchase offers. The Best Rate Guarantee does not apply if the lower rate is achieved via a currency conversion and when comparing rates both rates must have tax included or tax excluded to ensure a fair comparison.